Below is a series of questions that we often get asked. Of course if your questions are not answered below, please give us a call or email us at firstname.lastname@example.org
You need to be 18 or over, resident in the UK with a photocard driving license, plus any two of the following: utility bill, council tax bill, bank or building society statement, all relating to your current permanent residence.
We do not need to see any license. The property owner must be content that you are a competent person to operate a machine on his property. That is all that is required by law.
Unlike some, we do not ask for a deposit when booking our machines.
For one day’s hire we work on 8 hours, so the machine would be dropped off at your approximate requested time in the morning and collected around 4-5pm. If you finish early we will endeavour to collect promptly. If the hire is for more than one day then the machine is collected around 4-5pm on the day it is off hired or as discussed when you call us.
No sorry we only deliver to your site or property unless you are a longstanding customer and we know you.
Yes, provided we have dealt with you for some considerable time.
Unfortunately we don’t hire machines for half a day, so the price is the same as a full day’s hire.
All our excavators have manual or hydraulic quick hitches depending on the size of the machine. You will be shown how to change the buckets over when the machine is dropped off.
You are welcome to fill the machine up prior to collection. However, we have quoted the price of a full tank of fuel included in your hire. Just make sure there is enough fuel in the machine to get it off your site and loaded back onto our collection vehicle.
We will call a tyre fitter and have them repair the puncture for you, this will be chargeable and costs £50 + VAT.
On the rare occasion a pipe bursts. Firstly switch off the machine and call us. We will then call out a hose fitter to repair the pipe. This will be chargeable to yourself, depending on the length of the pipe, how long it takes to repair and how much hydraulic oil has been lost. Cost is usually between £40 & £120 plus VAT.
We do try our best to keep all of our customers happy, however, there are a limited number of ‘first drop’ delivery spaces available and, while we are happy to accomodate customers’ delivery requirements, it is not always possible to give everyone the ‘first drop’ delivery slots.
Please call us before 3pm on the last day of your hire to extend your hire and avoid failed collection costs.
Weekend hires are a minimum of two days and generally we will drop off on a Friday afternoon and collect Monday morning, unless otherwise agreed and at our discretion.
In the unlikely event, make sure you and your colleagues are safe, then switch the machine off IMMEDIATELY! Do not attempt to upright or start the machine as irreparable damage to the engine and machine components may occur. Call us so we can come out and assess the situation before deciding what is the best plan to recover the machine(s) safely.
Please note we cover the following post code areas: CH1 to CH66, WA6, WA7 & CW6